Privacy Policy

1. Introduction

ACMC Immigration Canada Inc. ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Immigration Details: Nationality, immigration status, travel history, and related documents you provide during consultations.
• Communication Records: Emails, messages, and notes from consultations.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).

3. How We Use Your Information

We use the information we collect to:

• Provide immigration consulting services and respond to your inquiries.
• Prepare and submit immigration applications on your behalf.
• Communicate updates regarding your case or our services.
• Comply with legal and regulatory obligations as a Registered Canadian Immigration Consultant (RCIC).
• Improve our website and service offerings.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information only:

• With Immigration, Refugees and Citizenship Canada (IRCC) and other government bodies as required to process your application.
• With trusted service providers who assist in our operations (e.g., secure document storage), bound by confidentiality agreements.
• When required by law or court order.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our professional obligations as an RCIC. Client files are typically retained for a minimum of six years following the completion of services, in accordance with CICC guidelines.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent to the collection or use of your information, subject to legal limitations.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

8. Cookies

Our website may use cookies to enhance your browsing experience and gather anonymous usage statistics. You may disable cookies through your browser settings, though this may affect certain website functionality.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at: